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Admin (2 edits) (+1)

Hey,

Sorry for not getting back to your post sooner, I've been at a conference last week.

We haven't done anything to your page. It was never removed from search (see search results page), and is displaying like all other project pages would.

As for an explanation of what you're seeing: your project's name isn't named 'Wizard', it's 'Wizards of Alamar.' Our search system is designed to help people file projects by title match. For people trying to search for things by topic we try to point people browsing to go to our tag pages, like https://itch.io/games/tag-wizard

When you're searching by a broad word like wizard then you're essentially up in a pool of all projects that happen to include the word wizard. That's not how people browse for games. It's rare for someone to want to find a game by topic because it happens to have that word in the title. Either they're searching by the full title, or they're trying to find a topic, and in that case we try to direct them to the tag page. Search is complicated though, and difficult to get right for all scenarios. In the future we'll likely tweak how the search page presents projects, including how they're ordered, but this is how it currently works.

Regarding your concern about the project not showing up on http://itch.io/sales, that page excludes sales that end further than a month away. We do this to prevent people creating very long sales from taking up space for other sales. But, regardless of the length of your sale, your project is marked appropriately when it appears on our browse pages, and also included in pages like https://itch.io/games/on-sale. Keep in  mind that constantly having your project on sale is against our quality guidelines. We recommend setting the price appropriately instead of abusing the sale system to advertise your game.

I've also noticed that you:

  • Spammed many channels in our discord with advertisements for your project without reading the rules
  • Spammed on our community in unrelated topics without regard for the rules
  • Created what appears to be a fake account trying to make it seem like a third party is experiencing your very specific issue
  • Made multiple false accusations of manipulating your project's visibility, all while ignoring community rules and arguing with site moderators

I understand you want to succeed on our platform, but this type of activity makes it more difficult for our team to help the thousands of other developers that publish through itch.io. Please be courteous of our team's time, and if you continue to make it difficult for us to help you then we may have to close future topics you create in our community since this type of discussion is not constructive for other developers.

Thanks

So you are basically calling me a liar and a cheat?

You know i tried to handle all this through your support email, right. I haven't tried to manipulate anyone. i put up pictures to show you what i was finding and i was asking questions about the search results. Legit questions.My company has built 2 social media sites from scratch and built their search engines, i know how it works. And when i did the searches it was for wizard and wizards. When i got back answers that didn't make much sense from the staff... i asked more questions.  I am trying to learn this site... hence the questions. (If you need help with your search engine, we can help you with that.)

Like discord... you say i spammed it... no i visited a channel and saw a posting for a game there for sale. so i posted one for sale in that same channel. then you, leafo took it down and said this channel is not for self promotion... the irony of that was i was reading what you put UNDER a self promoted game for sale. I chatted with a couple of mods on the discord asked them questions and they actually answered me, without calling me a liar, and i then understood what i could and could not do. (You should take a page from their book... they answered and did call me a liar and a cheat.)

Whats funny is that i wrote and asked you all if there was a way that we could promote our game on your site or to have staff members look at our game. I have reached out more than you can imagine... the reply i got was a resounding NO. that you would not find it fair to promote any game... ( I still have the emails if your interested in reading them. ) Yet 2 days after i got that email there was a game on the sites main page being promoted large as day.  All this would make someone ask why they are being treated differently... you really do know how to make a person feel welcome on your site. So please don't lay the blame of all this at my feet, there is enough to go around.

As to running sales, we will reprice the game this week and and not run sales as often. Again we are just trying to get noticed, thats why we decided to give it away. Now is there a limit on running bundles? we have 5 other games we are redoing for pc to put up on this site. and was thinking about running bundles on all of our game for a weekend once a month or so. Will it be worth our time to put these games up on Itchio?


Good eveing Leafo.  I have a question for you.  You mention fake accounts below with a link.  But that link does not saying anything about a "third party is experiencing your very specific issue".  In fact the only one I found was the one I posted and I can assure you I am not a fake account created by teh developers.  Maybe you should get some facts straight.  When I saw the game in  recommended games thread I searched for it and couldn't find it.  Since you can't seem to get this part of your complaint correct maybe the rest is made up on your part?    The whole sapmming in the community thing is arguably BS as well.   Is it really unrelated?  Here they are talking about not finding their game and then talking about hier game.   I agree it wasn't the topic of the thread but it does seem related to the conversation.  And if you link to your examples of the bad behavior why is there no link for the "false accusation"?  Makes me wonder.

Of course at the moment I am just really annoyed with you as I am the only one I can find that also mentioned these issues and hence it seems to me you are just saying I am a fake account and never once did you bother to actually check.  Well at least I have no communication from you about it so I will assume you were being lazy and also making assumptions.  

Admin

Are you related to X and Z Productions, eg. friend, family, or instructed by the account to post about their project? Please disclose your connection to the project. Thanks

(3 edits)

Is this person related to me or my partner? So now... your now taking to harassing the people that like my game also? Could you please forward me a phone number, so that i can actually call and we can discuss this like adults? Because this, like most text messaging discussions, is getting out of hand.   Yes i was a little upset last night when you basically called us liars and a cheats. But again harassing individuals are playing our game and voiced their own unsolicited opinions is beyond the pale. I would really appreciate you forward that phone number by email to me.   Or set up a time for us to voice chat on discord.


on a side note i had considered this topic closed the other day when the mods had replied and we worked through the problem. That was until you, Leafo, jumped on and made all the accusations, it kind of upset me. Do me one favor... scroll up to the original post, yes i said "Wizard" when referring to my search... BUT ACTUALLY LOOK AT THE PIC I PUT UP AND THE WORD I SEARCHED IN THAT PIC. When i try to have a discussion or ask for help in a matter i try and give all relevant info with the question. I hope you we can now put this behind us and move forward like i thought we did last weekend.

(2 edits)

1)  I have never been instructed by x and z to post anything.

2) I am a fmaily member, but does that mean I can't support my family?  I have not been involved in the development of the game, just enjoy playing it.

3)  Does being a family member automaticly mean that when I actually searched for "wizard" I got 61 other titles with the name "wizard" in it except the one I was looking for?  So are you implying if I think there is a problem then I should not address it since I am related?  I didn't start the thread, just made a reply which I did not know was against the rules.

4)  The next time I have a game night with my friends over I will make sure not to go to itch in the future.  

Deleted 5 years ago