Hi Alex
check your inbox for the longest email you have ever received in your life. I do love to type and it takes great restraint to keep my emails short... but I do try ever so hard ;) :P
You said "I posted on itch also but was told you might prefer email". Well you were right about that... but I was going "He posted something on itch? Really? Then why didn't itch let me know?" and just as I was finishing off your record breaking email I finally got the notification that you posted on here! :D
As you may have noticed above, I don't mind posting on here and I don't bother to skimp on details [read: write a lot] but via email it just makes life easier for me and I can include files etc if needed and we can share personal info you may not want public (like your game's URL or security string or whatever) so I prefer to answer pre-sales questions in here but offer customer support via email directly. Either will do but email is simply preferred.
With that said, the support email is already in your inbox and by now you may have already solved the issue so all that is left to say is: If you have any other questions, feel free to email me and ask away! :D