Did you already hire the office manager? I did not do that at all when I started playing the game, so I did not even realize the policies talk was a thing until a couple of restarts later.
Of course, i always start a game with two manager, a doctor and sometime a beautician (my two cent of wisdom, high level doc is life =). As for the lack of information, i suppose the tutorial priority is quite low as all the core mechanic are yet to be completed.
