Hello!
If I remember correctly, you are on Yuri's route. Are you doing the quest to infiltrate Professor Mia's office at night and access her computer? In theory, you just have to approach and interact with it. Maybe you are interacting with the wrong one because there are two of them? Here is a screenshot of the exact location.
If this isn't the quest you're on or you're already doing what I'm saying and it still doesn't work, please let me know.