this is during the "now what?" quest, when genn is talking to another character in the office, and right after this dialogue box, the game completely freezes
Oh, shoot. I just looked at that and I see the problem. That is major, and it locks out a lot of content, so it needs to be fixed now.
Don't know how that came about (because I've gone through this exact segment with no trouble before), but I need to get a fix for that out right now. I'll have that out tomorrow, ideally with some other bugfixes.