Stuck in intro don't know why it won't load the next lines
If you click in left top or right top of screen it loop back again in showing Dr Monroe again then return back in this scene again
Using a realme RMX 3286
Playing the android version 
Does the model for dr monroe load in at all? because it might be an issue with the unity engine loading videos for character sprites, but if it is loading in I have no clue. Maybe try loading a new save? Although I'd imagine you've already tried that.
I wish I could help more but I have no idea. This bug hasn't happened to many.