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They were promising a better environment for creators when I joined, I remember years ago, they came to the forum, talking about their new platform and how they will cater to our needs if we join. But I guess greed got the best of them over the years...
If you search `itch.io alternatives` , the main reason creators are unhappy with itch is: being ignored by support. Looks like they've forgot that without real creators, they won't have anything to make money from, other than stolen junk.