You did the right thing by making a web build. People are much more likely to play a browser game than download a game. The games industry is very over-saturated right now and there are thousands of insanely good indie games on itch. You have to view it from the consumer's perspective. They choose which games to give their time to, and in all honesty your game is just not very good.
Everyone starts somewhere though, and getting feedback early on is super important. I think the best approach for that kind of feedback is to join a game dev community on discord and ask for feedback there, rather than expecting the average consumer to take the time to not only play your game but write feedback on it.