Hi, I understand the problem you mentioned, please make sure there are no problems with the following points:
1. if you are using a user other than English, please make sure your input method program is not open, because for some damn reason, the input method program can easily cause some problems (this is not discriminatory, because the input of some languages requires fetching an external database, and users forgetting this can easily lead to getting stuck)
2. Please make sure you have reached the location of the door and trigger the laser off the view animation, if not walk towards the door
If the above still does not solve the problem, please be sure to use your screenshot software screenshots and describe how to trigger the conditions, behavior, and the keys you operate, because I have tested here many times without this situation, you describe the situation is slightly unclear, I am very difficult to help you with my experience in the game