I love the premise, theme, and concept art! I'm very bad at games like this in which the player has to keep many plates spinning, but it's always fun to keep trying.
Regarding the theme, I'm reminded of a game that a team made for Global Game Jam 3-4 years ago that was essentially a Papers, Please clone in which, instead of processing papers at an immigration checkpoint, the player would frantically try to get through an endless queue of IT support tickets. I was hoping to find it to share it with your team, in case you'd enjoy it, but I'm unfortunately having trouble finding it right now.