I think i found the special situation.
When starting a New Game in HOS it takes some time bevor starting.
On my second test envirement with Memu emulator i had a popup meanwhile that the application don´t answer anymore. But i could continue only by negate the popup.
What if your system shut down the app, because the system means the app is crashed, but app is still working?
Starting new game process on my win envirement and on my android envirement takes about 7 seconds. Is your shutdown earlier? It could also be that your envirement need more then 7 seconds before start a new game. I try to work on a save file i could send you. Have your system a kind of automated shutdown for apps which working to long without answer?
Edit : Yeah i had another some seconds no reaction part during the intro, i mean i read here in bug report where players got stucked.