I like the gameplay. It reminds me of those hand simulator games and the physical claw arcade games.
The controls took a little while to get used to, as I kept thinking left-click was the grab item button instead of space. The respawning items is very helpful, as I would sometimes move the kitten's arm too quickly whilst the hand is lowered and knock everything off the table.
I like the aspect of having to serve items to gain customer satisfaction. I think a timer or bar that represent a customer's patience would be useful, as I wasn't sure how much time I had to give the items. I like the comments a customer gives when they leave the serving area and the constant background chatter. These help build the cafe ambience.
A pleasant coffee and snack serving game.