Post by Jimmyjam6571 in First Content Pack Complete! comments

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I have a quick question: How do I request a refund from Itch? I just want to make sure I'm doing it right. Also, sorry about responding late, I was busy with other things.

bitshiftgames1 year ago

Just contact Itch support (support@itch.io), tell them the game you'd like refunded and why, and wait for the process described previously to play out.

Jimmyjam65711 year ago (1 edit) (+1)

Alright, I just sent the request. Just let me know when you refund the game, please. And thank you for helping me.

And by the way, so the refund will remove the game from my account. So if I wanted to download it again, I would have to buy it again, right?

bitshiftgames1 year ago

No problem. And correct, you'd have to buy again. I mean, the download is a file on your system, I can't really control that. But if we're working on the honor system yes, you'd delete and re-buy when/if interested.

I may not come back to this threat to remind you, but you should get an email from Itch once it's gone through the whole system confirming the game has been refunded. And again, brace yourself for a wait, it's whenever Itch gets around to answering emails, twice. So could be three or four days, could be a couple weeks. I'll try to keep a close eye on my email so I can respond promptly though.