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That data is collected earlier in the process (Likely the “Profile” section), you will need to go back and carefully review each section and ensure that you complete it as described. Keep in mind the form changes depending on the details you provide in each step, so our staff is unable to give you specific instructions about how you personally would complete the form.

ya i follow the all the steps i am a non US citizen so i choose the I am not a us person option and the next tab only show above screenshot Informations only

i am also find other persons have same problem there is another post here same problem i face described that post link here : https://itch.io/t/3284310/tax-interview-tax-id

I'm having the same issue. I can attest that I was never asked for my tax id in any of the previous steps. The corresponding fields (5, 6a and 9) are left blank in the generated W-8BEN form.

i did’t find any reply 30 days gone already