I already bought the "Early Access" version of the game and reviewed it as you as a developer will be able to see. I shouldn't have to give my e-mail address to a stranger in order to get the final version of a game I already bought at FULL PRICE when it was in "Early Access".
Viewing post in Vae victis - Khan (0.10) comments
Dude, I want to help you but I can't refund you via itch.io.
Itch protects your identity but the flip side is that we creators don't have access to the actual transactions or the people who made them. Try contacting Itch.io and ask for a refund but if it doesn't work you can mail me and I'll do everything in my power to compensate you, OK?
Perhaps just update it here (still only downloadable for those that have payed), a few weeks after game is complete? It would perhaps be a compromise and keep your paying customers happier? I don't think you will really lose sales, as those that buy every version is probably already at Patreon? Or have bought it again already? And making such a move can increase positive reviews (even for the main game page, as you can review games without owning them) and maybe keep any complainers quiet.. Just an idea, I am in no way any business expert.