Yes, Itch can be frustrating to work with at times, and I'm sorry you haven't had more success. To be fair, to my knowledge they're operating with a fairly small crew, and charge creators VERY little for the use of their service, so to some degree it balances out, but I do wish they gave creators more direct control to make these decisions so it was OUR policy rather than theirs. Still, at least it was only a $10 purchase, and not say, $100 for Starfield :D. For what it's worth I'll reach out to them too, but I wouldn't hold my breath. I will correct myself too: while it is true emails are no longer shown on the purchase screen I used to check them on, it IS still possible to see them elsewhere, and to search purchases by username. So I can see your purchase, and that yes, according to their system you downloaded it eight times. That's not really material to me either way though: you could just as easily have been having trouble downloading, especially since they had CDN trouble recently. Regardless, I'll see if I can get a hold of them.