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From what I can see in your second video the patch is not installed. Because if that were the case, the first thing that would appear on the cover as soon as you opened it is the cover of the humans, not the cover of the demons. But to be sure, when you open the extras section and go to the unlockable images in the episode 11 section you will probably only have three unlockable images instead of 6 (in case you have patch 11.1 installed). Otherwise, you may not even have the gallery images of these two episodes.

Taking this into account, you must follow the instructions that appear next to the download. Once you download the patch, you must unzip the folder and dump everything inside said folder into your chronicles game folder (wherever you have it saved). This way your saves will remain in place but the new patch files will be installed.

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Download instructions for new updates:

1. Download the file.
2. Unzip it.
3. Replace the inside of the old game folder with the inside of the new update.

This will ensure that all your progress remains intact.

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 Instrucciones de descarga para nuevas actualizaciones:

1. Descarga el archivo.
2. Descomprimelo.
3. Sustituye el interior de la carpeta antigua del juego por el interior de la nueva actualización.

Así te asegurarás de que todo tu progreso quede intacto.

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We hope these instructions help you solve the problem. But if you have any more questions about how to install, we are here.