Post by Griffin Cyan in Omurice Next Time comments

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Hi! Recevied the email means you are one of the "Download keys" owners, and you can access the game forever and its external key (Steam key). Even if you claimed the game in a 100% off sale in The Arrival of Nightwind. As stated in this article: https://itch.io/docs/creators/download-keys

I suggest you refer to this page to generate a new link for the download page: https://itch.io/docs/buying/already-bought

The "Claim Steam key" button should be right below the download section.

kakisgr339 days ago(+1)

Yes but I don't have such button

Griffin Cyan339 days ago(+2)

No worries, I am contacting itch.io support and reporting this issue. I will let you know once there are any updates.

kakisgr338 days ago(+1)

Thanx!

Wonderer338 days ago(+1)

Good luck figuring things out! Do let all of us know if and when you get a response, as I can't see a button to get a Steam key on my download page either.

Griffin Cyan336 days ago(+1)

Surely! I already opened an itch.io support ticket two days ago and still waiting for a reply. I will keep you informed.

kakisgr321 days ago(+1)(-1)

Still waiting?

Griffin Cyan319 days ago(+1)

Yes, I contacted itch.io support on Jan 17, and till today I got zero reply. Something is not right.

Wonderer319 days ago (1 edit) (+1)

If you keep having problems with itch.io support not getting back to you, I suppose you could get Steam keys directly from Steam and send them by email to all owners of the itch.io game? If that were the case, it'd be also be a good idea to send an email to customeres to ask if they are interested in one and to have them reply with their unique download link to confirm their ownership of the game.

Wonderer286 days ago

Any luck with a reply in the last month? It's odd it's taking them so long!