this was so much fun to play! i love the aesthetics and vibe of the whole game, i didn't know that answering emails could actually be fun.
a brief aside, i noticed that one of the emails requesting the ransomware removal file appears to be bugged. it was definitely not a clown email and i tried a few other options to resolve it, but nothing seemed to work ): i played a few times and found that i just have to leave it unresolved.
otherwise, great work!!