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qb311 days ago

Unfortunately I don't know much about email servers and I don't know how I would be able to tell what the reason is, sorry.

The email I originally contacted was taxclientsupport-itch@taxidentity.com, which is the email listed in the tax interview FAQ, so I figured that it would've been updated if the address had changed.

For clarification, when I say that I contacted Itch support I mean that I then directed my original question to them instead, not that I asked for help regarding the bounced email. I tried looking but it's not a question that I can search up.

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redonihunter311 days ago

After looking at their site, I have three guesses.

Your mail server is blocked by their mail server, because it is on a blacklist.

It is a temporary issue.

The mail adress is outdated.

And furthermore, I think itch did not answer you because they do not do this type of tax stuff on that support mail.

You might contact support about not being able to send to that mail adress they provided, so they verify if it is up to date and maybe contact the company about those issues if it is up to date yet unreachable.

You might also contact the company, they have a toll free number, if it is urgent. https://taxidentity.com/content/about

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qb309 days ago

I see, in that case I guess I'll try asking Itch support if anything can be done about it. The issue isn't urgent so I'll forego contacting the company directly for now but I'll keep the number on hand in case support goes nowhere. Thanks so much for your help, I appreciate it!

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