You need to aim based on the position where the arm/leg is going to be, not on the cross cursor. I added that instruction on version 1.1.
The cloth cleans blood stains, but it leaves some small red dots, which don't need to be wiped. The stains themselves are not supposed to be hard to clean. Maybe you forgot some part (face?). But if you're not getting the message "wipe off all blood", it means you haven't attached all doll parts yet.
thanks for the quick reply! i did read that instruction and had some trouble understanding it based on how it was phrased, but i think i get it now.
i also figured out what the issue was: i think i somehow broke the teeth when i put them in (i didn't realize you could do that), and it was the only set of teeth i had, effectively softlocking me. probably happened when i was spamming the z button (a lack of gabapentin makes selecting things very difficult)