The game instructs you first buy 4x Bronze I packs, and then check yourself in the wardrobe in your bedroom. But you also have to check in on Juliet to do the gifting tutorial.
It might be? I suggest reinstalling the game and starting a fresh start and play the intro normally, though not needed but it's the safer option. Most other players don't seem to have this issue and through my testing it works fine so I'm unsure at this point.
