Hey! We had someone else experience this issue but we weren't able to see their logs. Can you send us your log files located at
%USERPROFILE%\AppData\LocalLow\Eromancer\pure-onyx
Specifically the Player.log, Player-prev.log, and DebugLog.xml files. Also Settings.ini could help as well.
Please send those to eromancergames@gmail.com :D!