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That's kind of the problem, its through the app and for some reason, there is an error when I try to send in a report that keeps that from being sent to support.

I am the one who should be apologizing for dragging the problem to you right before Christmas, a time when your probably having a lot of stuff to do,

I made a post on the forums where I tried to get an idea on what is going on. I might consider trying to get help from one who might figure out what is going on, mainly due to the idea what I can't copy ,  paste the error I see and don't know much about tech.  I don't want to post the link here because it sounds like your pretty busy , so you can ignore this.

I have good news and I have bad news.

the good news is that I downloaded both the renpy's sdk.tar.bz2 and sdkarm.tar.bz2 .

the bad news is that.

1. I have no idea what arm, linux executeables , and a x86 is and the closest to a x86 is for another game, separate from the currant issues that is working perfectly fine. is it the Info files that are in the config app of the game. as an example, for some reason the Demo works but when I use the Debug options, it will not open.

2. I have no idea how to use the the renpy developer kit to try to troubleshoot my problem. like for example, I don't know if it is a bad sign if I have a zip ( linux.tar.bz2 ) and a folder of the game that are the same in contents. or the question above. 

I don't know if there is any places online that maybe I could get someone to explain this with my very small knowledge in code, I also do not bug you about my problem I should be dealing with.

thank you for taking the time to listen to me despite me being annoying.

Hi, so I am trying to fix the game so that I can play it. is there some way for me to maybe contact you so that maybe this could work on my Linux? I just want to try to play this game.

I know that , I just don't know how to solve the problem that makes sense to me.

also I updated the original message to try to add more context, so thank you for going through the trouble to comment to this.

so to sum it up, for some reason not all of the stuff that I have gotten even open when I use my Linux desktop app. also when I even try to send a report, an error just makes sure to let me know that it did not send.

I don't want to add what games I am seeking to try to get help for because I don't want to distract from what i need help with, but if knowing the games would help figure out the problem, I will.

Edit at of 3 pm of same day., so to add more context. there is some stuff about exec format error and exitccode 0x1 (at least I think that is what I am reading) of the 4 games I have. as you can tell, I am some one who is not tech savvy , like I have no idea how to get the RENPY_PLATFORM to change to the system that one of them even suggests as a way to solve the problem.  sorry for the trouble.

Edit as of the 19th of December , it seems like my processor architecture is x86_64 , now I have no idea how to apply this info to my problem because now it looks like its just not working for no real reason i can see.

I have a question unless i am in the wrong place for that, I am wondering if there is something like this but for Linux users because I am having the same problem. 

I have the linux app downloaded but the games will not open.

Thank you.

I have a question if you have the time to read this. so if say an error or you may have accidentally deleted something that kind of makes the theme packs not work anymore.

would it be better to send an email to you or send a report through the itch.io desktop app?

[edit: I forgot to add this bit, please feel free to take your time with this reply] I am so very sorry if you have already answered this question. I can't seem to find that comment of your answer.