itch.io

Super cute game! I really like your art style and UI! It’s interesting to learn about the cultural differences between European and Asian countries. Nice to know about them!

I'd like to make an addition. Can I write my own refund policy on my website and link it on the Itch.io bio page for that policy to apply? Alternatively, can I write the policy once on my bio page and use it for multiple projects/items (with a note telling people to check the bio page for the refund policy)?

I think Itch.io's refund policy is already fine / what I want. However, it's quite short. I'd like to create a more detailed explanation outlining what is refundable and what's not. My policy would largely align with Itch.io's ("You may be eligible for a refund if the product does not work or does not represent what was advertised").

But with more explanation / examples to clarify when a refund would or wouldn't be issued by me. (I think Itch.io automatically gives refunds if ppl haven't downloaded the stuff yet. So, my addition refund policy would only cover problems between me and the buyer) This will help me reduce the need for repeated explanations on kind of thing. 

Based on my experience, some people buy stuff and then later ask for a refund because they changed their minds / no longer need it. I don't have time & ability to check whether it's true. So, I want to be clear in my refund policy that I can’t / don't want to give a refund just because someone no longer need it. But I’m not sure if Itch will let me say that.

(I want to state clearly that refunds for changes of mind or no longer needing the item are not granted, or will be subject to partial refunds to cover any incurred fees.)

Hello!

I had a store on Gumroad and Ko-fi, where sellers can set their own refund policies and It's also recommended to create a custom policy in addition to site policy there.

I spoke with a friend who sells on itch.io, and she said there isn't really a field for custom policies.

My question is:

- Can we create a custom refund policy in addition to itch.io's existing refund policy?

- When a dispute or refund request arises, can we use our custom policy to address it?

Specifically, I'd like to set a no-refund policy for graphic assets (except for undownloaded items or items with significant problems / or technical problems).  Since, once someone downloads graphic assets, they basically own them. It doesn't seem fair if they know everything in the pack, know what it looks like, and then ask for a refund after they've got what they wanted.

Would it be okay to implement such policy on itch.io like I had on Gumroad, or would that cause any problems?