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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,520 topics · Next page
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Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,222 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,106 views
My latest payment, which is still in review, has been charged with 30% withholding tax because apparently I needed to re...
started by Laura Hunt 16 hours ago
3 replies
71 views
I'm very sorry for creating a new account to ask this question, but my account has been banned, and the moderators have...
started by kichiku-sensei2 9 hours ago
3 replies
83 views
Hello everyone, I have the LGC version v3.4.4.462, recovered last year. But I told a friend to download the latest versi...
started by Napoleon-history 7 hours ago
15 views
No replies yet
starting today, whenever i download a file and open it to play, it gives me the simple message in my finder app saying t...
started by LeafyWeafyPawz 10 hours ago
18 views
No replies yet
Hello! First of all, I want to confirm that I have read the rules and I want to apologize for the inconvenience. Some ga...
started by Capky Games 23 hours ago
6 replies
96 views
I can't log in because I can't get the verification code in my email and I can't access it since it's inactive. Also, I...
started by RevntoTheMoonOri 22 hours ago
7 replies
103 views
I had released my game a long time ago. Although I frequently updated the gamepage, the indexing process is a bit too lo...
started by lemoncleaver 17 hours ago
1 reply
43 views
It has been 5 days and my game is still not indexed i have been a user since 2021, it doesnt take this long ususally, PL...
started by Kanishka Maiti 17 hours ago
1 reply
39 views
Will we be getting a 1099 this year from itch since paypal is doing their 1099-k? I don't want to get two forms to the I...
started by Goblin Archives 3 days ago
3 replies
81 views
My payout has now been stuck in review for more than 26 days and it’s supposed to take 10-14 days according to the too...
started by Martin Buck Software 40 days ago
10 replies
204 views
I have payout as payoneer and haven't noticed any issues, but this is the first time it's taken this long to settle. I s...
started by ykun6974 1 day ago
2 replies
69 views
I was wondering if there was a way to embed a devlog on my website? I appreciate the organization on Itch, but I'd like...
started by JAY Games 2 days ago
35 views
No replies yet
Hey everyone! I’ve seen other people experiencing the same issue, but in the threads I’ve checked, they either didn...
started by 444lp 2 days ago
1 reply
36 views
i hosted a game jam and I'm just wondering why is it not on the game jam calendar
started by FireCat 2 days ago
1 reply
62 views
Hello community, wondering if anybody else had this issue. I just tried uploading a WebGL build of our GGJ2025 game ( ht...
started by Mutagen13 2 days ago
22 views
No replies yet
Hey all Pretty much the tittle. I've read most of the relevant topics about quarantine and indexing and the most common...
started by DuckWorm 2 days ago
2 replies
89 views
Hi all, There are some older posts about this circa 2018/2019 but it seems like there hasn't been any progress with PWA...
started by spillz 2 days ago
39 views
No replies yet
looking to find out if anybody plays mule online, i try connecting to server but always get connection failed, also it a...
started by C64MuleBoot, N.S. 3 days ago
30 views
No replies yet
HI,i pubblished my apps 6 days ago. i added cover photos,descriptions and explaination,link to source code,release artic...
started by lucianosimone143 3 days ago
3 replies
68 views
Trying to upload image and game to Itch.io. I just keep getting "Server Failed To Respond" messages. Is it me or Itch-io...
started by John Weatherley 3 days ago
29 views
No replies yet