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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,250 topics · Next page
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 64 days ago
1,242 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,850 views
This is my game jam results, but it shows not results https://itch.io/jam/-holloween-max-game-jam/results How to setting...
started by KID 2 hours ago
12 views
No replies yet
I’m using https://itch.io/docs/api/serverside#reference/gameviewpurchases-httpsitchioapi1keygamegame-idpurchases to ge...
started by kirlosev 8 hours ago
40 views
No replies yet
i have a problem then i try find a game. everytime i search the game i see 404 error. THE KID AT THE BACK. this game i w...
started by Rita 6 days ago
8 replies
242 views
I released a game recently and I was supposed to set a discount for the first seven days after launch, but since I had t...
started by HexagonNico 15 hours ago
1 reply
50 views
Hello, I’m working on some CSS-related projects, and want to create demo project pages to showcase their design and fu...
started by ん. 18 hours ago
2 replies
38 views
My game overview is so long & I want the game page itself to be clean and just for playing. The latter will be set as dr...
started by JayteeGameDev 20 hours ago
1 reply
63 views
So I accidently bought a game twice on here. It shows up in my library two times now. Wondering if I could refund one of...
started by ninesthousand 23 hours ago
1 reply
35 views
Hi, sorry if this has been asked before, but I couldn't find anything using a quick forum search. I currently have a web...
started by LukasWho 22 hours ago
21 views
No replies yet
I've been doing a lot of research into this, but haven't found a solid answer or an example to follow. Wondering if anyo...
started by Jesse J. Jones 1 day ago
2 replies
58 views
When making a HTML5 game “full-screen” on iPhone, as the fullscreen API is unsupported, itch.io just fills the brows...
started by Alexander Ocias 2 days ago
34 views
No replies yet
I've seen some charity game bundle on itch.io before, like the Bundle For Ukrainian Hospitals. How common are these, how...
started by ArtieCharlie 2 days ago
3 replies
103 views
there is a game that has a version for 5$ and i bought it, and for an update i need to re install that version to play i...
started by Sysyzqq 3 days ago
1 reply
61 views
I posted my "guns guns guns!!" pack and my "indoors mage pack" on sale for black Friday. It's been about 2 days or so. F...
started by TornadoGames 3 days ago
3 replies
91 views
Just had to redownload TITS and THICC and neither program will open after downlaoding. Any advice?
started by duwualityttv 3 days ago
1 reply
59 views
I sent 2 emails to support@itch.io but got no receipt email. Is there any staff here, I need your assist. Many Thanks
started by zRKqosnH 5 days ago
3 replies
98 views
Hello! I was just wondering if there is some more information about this from the ich.io developer manual: In what way i...
started by Pigpud 3 days ago
3 replies
48 views
pizza tower scoutdigo v2 download
started by Pedro-Gamer123 4 days ago
43 views
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I made a image of a 3D render of the Utah Teapot in the Windows 95 "3D Maze" screensaver. Since it uses elements from Wi...
started by JJammer12 5 days ago
7 replies
176 views
just posted here and unlike normal it wasn't put up to new, even on here , the change log is pretty big and I put a lot...
started by Yua Nizu 5 days ago
3 replies
87 views
Hello! I want to share a game I'm working on but I'm confused about what will be shared if I share the file. Does anythi...
started by skelly_bones 7 days ago
4 replies
118 views