Hi, I reported this months ago and some other stuff and never received a response from your staff. Now I have to change my email address because my ISP is discontinuing it, so it will no longer work next month.

That's right, you can't simply change your e-mail address. You have to add the new one as an alternate address, then make it primary. You might have to verify it first. Hope this helps!

The Make Primary function wasn't working before, but did now, but why then does the form have a "New email address" box AND an "Additional Email Address" box if the first box does nothing?