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Email approval confusion + external key issue

A topic by Studio Mothmen created Jun 27, 2021 Views: 126
Viewing posts 1 to 1

I contacted Itch requesting that the email I have written to send a download code to my list of Kickstarter backers be approved, but I haven't heard back yet after a few days and I'm wondering if there's some step I missed; my attempt to send the email directed me to the Itch support page, but there wasn't anything specific about this kind of issue there.

I am also wondering if there's some feature that will let me send a list of external keys (for a Bandcamp album) out to that list of backers specifically; the external key feature here seems to just send one with every download of the game whether it comes from a key or a new purchase.

Thanks for your help!

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