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Username change request

A topic by silver978 created Feb 12, 2022 Views: 344 Replies: 4
Viewing posts 1 to 2
(2 edits)

Good morning,


I sent an email to "support@itch.io" some time ago requesting the modification of the username of this itch.io account because when I am trying to change it, it tells me that the username is already taken.

The problem is that the new name I want to use was the old name of my old itch.io account and for some reason the new name is still linked to my old account (which has a different name now).
When I write the "silver978.itch.io" URL it redirects me to https://shadow978.itch.io/ , which is my old account.
I want to use "silver978" in the account I am using now to write this post but I can't change it.

Sorry for the "spaghetti" explanation, hope someone can help me.


Thank you,

silver978

Moderator

Nobody can help you except support. When did you send e-mail?

I sent one on the 5th of February and one again today in the morning.

I can send you the ticket IDs if you want.

If the process is complex take your time, I just wanted to know in order to plan the publishing of my account correctly.

Thanks!

Moderator

I've let an admin know just in case.

Thank you!

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