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Username change request

A topic by silver978 created Feb 12, 2022 Views: 400 Replies: 4
Viewing posts 1 to 2
(2 edits)

Good morning,


I sent an email to "support@itch.io" some time ago requesting the modification of the username of this itch.io account because when I am trying to change it, it tells me that the username is already taken.

The problem is that the new name I want to use was the old name of my old itch.io account and for some reason the new name is still linked to my old account (which has a different name now).
When I write the "silver978.itch.io" URL it redirects me to https://shadow978.itch.io/ , which is my old account.
I want to use "silver978" in the account I am using now to write this post but I can't change it.

Sorry for the "spaghetti" explanation, hope someone can help me.


Thank you,

silver978

Moderator

Nobody can help you except support. When did you send e-mail?

I sent one on the 5th of February and one again today in the morning.

I can send you the ticket IDs if you want.

If the process is complex take your time, I just wanted to know in order to plan the publishing of my account correctly.

Thanks!

Moderator

I've let an admin know just in case.

Thank you!

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.