Hi,
I'm kinda new around here. I made some money selling my game, 44$ precisely.
When I go to the payout page, Itch io tells me that I can only take 21,27$.
All the payments are older than 7 days. I don't understand.
Heya there!
To figure things out, I would check your revenue settings found here: https://itch.io/user/settings/seller/revenue-sharing The default should be 10%!
Secondly, check your tax page here and see what the withholding rate is: https://itch.io/user/settings/seller/tax-information
Since that can often be the largest deduction of earnings depending on what it's set as, and if you've correctly configured that or not--and depending on your country, sometimes the withholding rate can be reduced or non-existent at all. Payment processor fees can also factor into things, too--though I'm not sure if it gives you a full breakdown of the calculations until you initiate your first payout.
Happy to help where I can!
The payments already made won't change retroactively as far as I know, no, but will affect any future payments. I'm not well versed on french taxes admittedly, so you'd need to see if they have a tax treaty with the US or not. Did you have a default holding rate of 30% beforehand? As that can certainly take a large chunk of the transactions.
I believe so--but one of the staff can clarify if I'm wrong on that front, as I wouldn't want to accidentally spread misinformation.
You'd get a bigger and more precise breakdown of the calculations when you initiate the payout I believe, since there's all sorts of external factors like payment processing fees and such. It's all quite transparent about where the money is going, I think!