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itch.io Community » itch.io » Questions & Support

Exact searches not returning the besought result

A topic by GreyTGames created Oct 19, 2022 Views: 337 Replies: 6
Viewing posts 1 to 2
GreyTGames2 years ago

We have two versions of our game in two different pages. 

One is the demo version (https://greytgames.itch.io/demo-pushle) and one is the full version (https://greytgames.itch.io/pushle). When searching for the game name "Pushle", only the demo version shows (and nothing else). Why does not the full version also show up?

Furthermore, we recently joined a bundle called "Mixed Puzzle Pack" (https://itch.io/b/1583/mixed-puzzle-pack), and again an exact search does not return this as a result.

We have found some information on what can make something not show up in search, but none of it seems to apply.

Any ideas? Why cannot the search function be more transparent?

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No Time To PlayModerator2 years ago(+1)

The full version of your game isn't indexed. And I don't know if bundles are included in the search.

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GreyTGames2 years ago

Thanks for your reply, No Time To Play!

What does one do to make sure one is indexed? E.g., https://itch.io/docs/creators/getting-indexed#publishing-vs-indexing/getting-ind... does not provide any information that is useful (we seem to follow all the baseline requirements).

In other words, what leads one of our pages to be indexed but not the other?

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No Time To PlayModerator2 years ago(+1)

It's your first paid game, so checks probably took longer.

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GreyTGames2 years ago

There is a help page that says to contact support it indexing takes more than 24 hours. More than three weeks now, so a message has been sent to support. Hopefully we will learn something from that.

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No Time To PlayModerator2 years ago (1 edit) (+1)

That information is somewhat outdated. It takes longer than 24h even if the game isn't paid. But you're right, three weeks is a bit much. Just keep in mind that it's the weekend, so any reply will be delayed.

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GreyTGames2 years ago(+1)

The game became indexed today: https://itch.io/search?q=pushle

Hooray...

Patience seems required for new developers, and we did not get any reply to our message to support yet. (So we do not know if there were any special reasons for why this process took several weeks.

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