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why dont purchases end up in your library?

A topic by SebastianWardana created Feb 25, 2023 Views: 328 Replies: 9
Viewing posts 1 to 7

As the title said, why dont purchases end up in your library?

Moderator moved this topic to Questions & Support
Moderator

They should. What purchases, more exactly? Did you make them while logged out, by any chance?

maybe... idk... it doesnt show up on any of my payment processors so... i should do some testing with free games...

no dissrespect, but why dont downloads show up? or a question if you want to log in so its in your library and you can redownload it... thats the point of a library... actually so you can access your purchases...

also, when you purchase a product you have access to it, period. that only works with an account... maybe allow for a checkmark like, itch.io as payment processor only... that might be useful... so people can buy from website without logging in. or making sure people are logged in and creating google auto log in to make it seemless... and yeah... the purchase did not show up... i was kind of exhausted for a couple of days... 

Moderator(+1)

There's probably a reason, but I can't know without more information. If you bought a product while logged out, it's connected to your e-mail, and you can recover the purchase using a form on the support page.

thank you! paid or not? because what if you downloaded a free game, shouldnt it show up in your itch library? :) 

Moderator(+1)

Not if you were logged out. There's no way for itch.io to know who you are in that case.

yeah, what if you paid for that? is there a way of adding it to your library later?

Moderator

Yes, see above.

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