Hey, guys!

I know  I really haven't posted here before and everything on my game page has been silent for a little while (Had to get a new computer, lost a  bunch of things, so I'm starting over.) Anyway, my question is: I've got a friend who joined itch.io and they are wanting to start building a team so they can work on their own game. (They are a very good artist and have a lot of their game already planned/mapped out conceptually.) However, they tried to post on the forum here, received a 404 error and sent in a ticket to try and see what's going on. I know things take time, but it's been three days so far and they haven't had a response of any sort. Roughly how long should I tell them it takes for support to respond- and about how long should I tell them to wait before submitting another ticket?

It depends. Did your friend receive an automated reply with the ticket number? In that case, please wait. If not, the e-mail might have been lost and your friend should try again (but check your spam folder). Either way, make sure to e-mail support from the address associated with the account. Hope this helps.

I'm going to message them on Discord this morning and find out~! That does help though;  I'm glad they're patient when I'm trying to act as a message intermediate for them - and I do appreciate your quick response as well! Hopefully everything will be figured out soon and they'll be able to post on their own here :)