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Purchased but failed

A topic by Judgmentfish created Oct 10, 2023 Views: 139 Replies: 3
Viewing posts 1 to 2
(+1)

Payment went through but I didn't get the game. Claimed a free copy. Anyone else have this issue?

Developer

I don't know why, but this kind of thing happens quite often to me.

It's not always, but it is frequent that duplicate payments appear (which I reject) or that I need to manually accept a payment on Paypal for the download to be released to the customer on Itch.

If anyone knows how to resolve this, please let me know.

(+1)

Hey Bruno, I had this happening to me in the past and the solution was to make an enterprise account and link the payments to that.

Developer

I am going to try. I just need to see if my MEI CNPJ is still valid. Thanks for the tip.