Hello, 

So I've been prompted to retake the tax interview on the site as my account has completed a three-year time period. However, I'm encountering an issue with tax ID during the process. 

When I select the option indicating that I am a U.S. citizen, a subsequent slide appears prompting me for a U.S. tax number. 

On the other hand, if I choose the option stating that I am a foreign person (that I am), the next slide is empty and does not request any tax ID.

I recall that during my initial tax interview, I was asked for the tax ID in this section. Why isn't it showing up this time?

As the screenshot below shows, when the completed form is presented for submission, the field where the foreign tax number should be is visibly blank or empty. 

 Due to this problem, I am now subjected to a 30% withholding tax, whereas I believe it was previously at 0%. 

Can anyone who has experienced a similar issue provide guidance on how to address this?

Yes i got a same problem i living in India,in the process there is option or fill my country tax number after submit the form now i have 30% tax withholding. i Contact support team give a mail id to communicate there is no response

If i choose the option i am not a US citizen the window only appear i try many time but no changes

So far I've sent 4 e-mails asking for an update about my ticket and received 0 replies. If you are having this problem reach out to me here - . Maybe if more people complain they will do something.