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Game keeps crashing Locked

A topic by Eternume created 35 days ago Views: 74 Replies: 6
This topic was locked by Sunset Studio 34 days ago

Issue resolved

Viewing posts 1 to 3

Hi I'm having a problem with the game, it only opens for five seconds on the first scene before crashing completely, the issue persists even when I changed my device. Hopefully you have a solution because I'm really looking forward to play it.

Developer

Can you please provide me with a log file from the crash? It's located at Users/[YourAccount]/AppData/LocalLow/Sunset Studio/VampireBV (on Windows)

Your hardware specs would also be helpful.

https://drive.google.com/file/d/1UESwBeWd6vpNrDcIpLUfBkit60SwAAyp/view?usp=drive...

Is this the one?


Developer

It's access restricted, so can't answer that 'til you give me access. But there should be Player.log file at that directory

https://drive.google.com/file/d/1UESwBeWd6vpNrDcIpLUfBkit60SwAAyp/view?usp=drive...

Oh sorry my bad here's it

Developer

From what I gather, this appears to be a hardware issue. Your device has an integrated graphics card with 128 MB of VRAM, which sadly is not enough to run our game. You need at least a dedicated graphics card to play.

Thanks for your reply 

Developer locked this topic