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Payout in review for 26 days and counting

A topic by Reptilligator created 3 days ago Views: 97 Replies: 1
Viewing posts 1 to 2
(1 edit) (+1)

I've initiated a payout (ID: 168680) 26 days ago. The payouts page lists to please wait around 10-14 days for someone to take a look at it, and it's been 12 days past the expected date. I'm wondering if someone can take a look at it.

I've contacted support via email and haven't gotten a response within the expected 1-3 day wait period, either. (I had also sent another email as a reminder for the initial email after that 3 day period just in case, and it's been more than 3 days since the second email without a response to either email)

In another post in the Questions & Support page, it mentions that I should double-check the tax information tab, and I have, it says "Validated" so there doesn't seem to be an issue on that end.

Are payouts backed up this month, or did someone miss it? I don't seem to be the only one having issues at the current moment. I rely on itch.io for my primary source of income so having to wait this long for a payout puts me in an extremely tight spot

Moderator(+1)

I've let our admins know.