I can't find any info on this anywhere for some reason but how does the 'ratings & reviews' thing work exactly?

I discovered someone had left a review for my game but only found it purely by accident 11 days after the event. Do I not get notified as a developer or was there some setting I had wrong?

It appears that ratings are only showing on the analytics for an individual game or from the interact tab. I see nothing on the game page itself, is that correct? I imagined ratings/reviews would appear on the game page for all to see a bit like the community posts (or even as part of the community posts) - again have I got some setting wrong somewhere?

And finally.. I'd like to thank the person for taking the time to leave feedback and interact with such people so as to resolve misunderstandings and build better customer relations - I mean that was the intention of it all in the first place right? So how do I do that exactly? There are no PMs or any way to leave comments or anything that I can see?

I feel this is a good and important addition to itch but I (maybe others too) are having trouble figuring how to actually use it to best effect,

thanks anyone who can shed light on it!