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Help

A topic by ShadowLamb created Aug 25, 2019 Views: 237 Replies: 1
Viewing posts 1 to 3

I tried to buy a game, but it said my zip was wrong. So as I am going to edit my card that I have saved and see what is wrong, the payment goes through, withdrawn from my account. But it doesn't register on itch? It doesn't appear on my purchases, there was no email sent out saying I had bought it, and I can't play the game, it keeps telling me to buy it. BUT THE MONEY HAS BEEN TAKEN OUT OF MY ACCOUNT. I want to play the game I bought, and not have to pay double just to see what the hell is wrong with my zip or whatever. Someone please contact me with help. I assume this is how to get ahold of itch developers or whatever because I can't find out how or whom to reach out to for help

Moderator moved this topic to Questions & Support
Moderator(+1)

This is one way to ask for help, yes. Another would be to e-mail support, as explained in the FAQ.

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