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Itch App won't login, installer "crashes"

A topic by chromewing created Mar 24, 2017 Views: 1,868 Replies: 11

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https://gyazo.com/fc59a2423b8f98098db92e4a88c46771

I don't remember what I did, but for a while now I haven't ever been able to sucessfully install the Itch app. I've tried before to clear out the installation to refresh the files (uninstalling through windows control panel still leaves traces in the Local and Roaming folders...) to no avail. It keeps complaining about a connection, so I disabled firewall and it still doesn't work. I've tried investigating myself, but only came to the conclusion that somewhere in the spawning of the unarchiver, it fails to continue.

below is the crash log that windows complains about when I launch the app. oddly enough, the app still technically launches, but gives that screen that I linked above.

any help is appreciated.

Error: read ENOTCONN
    at exports._errnoException (util.js:1022:11)
    at Socket._read (net.js:425:21)
    at Socket.Readable.read (_stream_readable.js:348:10)
    at Socket.read (net.js:308:43)
    at new Socket (net.js:188:12)
    at createSocket (internal/child_process.js:243:11)
    at internal/child_process.js:329:22
    at Array.forEach (native)
    at ChildProcess.spawn (internal/child_process.js:318:9)
    at Object.exports.spawn (child_process.js:399:9)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\appsrc\util\spawn.ts:90:30)
    at Generator.next (<anonymous>)
    at C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:7:71
    at __awaiter (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:3:12)
    at Object.spawn [as default] (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:20:12)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\appsrc\util\os.ts:87:29)

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Amos7 years ago

unar is one of the dependencies it installs itself - is it being detected & deleted by your antivirus (which one do you have?)

It should live in %APPDATA%\itch\bin\unarchiver

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chromewing7 years ago (3 edits)

also on occasion, this happens after the app fails to login.

I use malwarebytes, but I don't have it set to scan anything live, and I even tried disabling real time scan on windows defender (windows 10).

EDIT: I should note that at one point, this app worked, then I changed something (might have been an attempt to move the installation location) and since then, reinstallations and "full clears" haven't worked (don't know why windows thinks uninstalling something just means remove some of the files it left since the original install.)

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Amos7 years ago

Have you tried removing completely %APPDATA%\itch and %LOCALAPPDATA%\itch and installing from scratch?

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chromewing7 years ago

Yes, still same error when I delete both AppData/Roaming/Itch, and AppData/Local/Itch.

Error: read ENOTCONN
    at exports._errnoException (util.js:1022:11)
    at Socket._read (net.js:425:21)
    at Socket.Readable.read (_stream_readable.js:348:10)
    at Socket.read (net.js:308:43)
    at new Socket (net.js:188:12)
    at createSocket (internal/child_process.js:243:11)
    at internal/child_process.js:329:22
    at Array.forEach (native)
    at ChildProcess.spawn (internal/child_process.js:318:9)
    at Object.exports.spawn (child_process.js:399:9)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\appsrc\util\spawn.ts:90:30)
    at Generator.next (<anonymous>)
    at C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:7:71
    at __awaiter (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:3:12)
    at Object.spawn [as default] (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\app\util\spawn.js:20:12)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.3.1\resources\app.asar\appsrc\util\os.ts:87:29)

also, this is what's in the bin folder since the last time I tried doing a fresh reinstall...

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Amos7 years ago

I'm curious because that error is from itch 23.3.1, and 23.4.0 is out - can you try downloading the latest itchSetup & running it, seeing if the error is exactly the same?

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chromewing7 years ago (1 edit)

doing that gives me a login screen on the app. typing an incorrect password correctly states that the password is incorrect. correct login still triggers the original image of an error "spawn unar ENOENT"

bin folder contents:

unarchiver contents:

crashlog:

Error: read ENOTCONN
    at exports._errnoException (util.js:1022:11)
    at Socket._read (net.js:425:21)
    at Socket.Readable.read (_stream_readable.js:348:10)
    at Socket.read (net.js:308:43)
    at new Socket (net.js:188:12)
    at createSocket (internal/child_process.js:243:11)
    at internal/child_process.js:329:22
    at Array.forEach (native)
    at ChildProcess.spawn (internal/child_process.js:318:9)
    at Object.exports.spawn (child_process.js:399:9)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.4.0\resources\app.asar\appsrc\util\spawn.ts:90:30)
    at Generator.next (<anonymous>)
    at C:\Users\ifeld\AppData\Local\itch\app-23.4.0\resources\app.asar\app\util\spawn.js:7:71
    at __awaiter (C:\Users\ifeld\AppData\Local\itch\app-23.4.0\resources\app.asar\app\util\spawn.js:3:12)
    at Object.spawn [as default] (C:\Users\ifeld\AppData\Local\itch\app-23.4.0\resources\app.asar\app\util\spawn.js:20:12)
    at Object.<anonymous> (C:\Users\ifeld\AppData\Local\itch\app-23.4.0\resources\app.asar\appsrc\util\os.ts:87:29)

EDIT: is there any reason why there'd be any other file located anywhere else on my system that would trigger an error, or is it something about my connection? I still recall this app working before it stopped working, and I still test this with windows defender live scanning off and firewall off.

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Amos7 years ago

I don't think it's actually related to a network problem:

I'm really as puzzled as you as to why this happens, but it seems like the app is trying to launch one of its helpers (those that live in the `bin` folder) and can't - the "connection" is between the app and the helper, and it seems like it can never quite be established.

I'm still suspecting antivirus foul play here - they tend to have apps run in sandboxes, intercept what they're trying to do, and decide on the fly whether or not to allow it. If any of your antivirus decided to disallow it, it would result in strange behavior like that.

Do you have a way to whitelist the itch app completely? ie. add its folder as a safe location? (or at least %LOCALAPPDATA%\itch and %APPDATA%\itch\bin ? so that it's only the app itself, not games installed with it)

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chromewing7 years ago(+1)

Ok, so I just solved it.

I have NO clue how in the world this happened, and amazed at how precisely specific the issue was.

My Null registry was corrupt.

By going into (Windows Key+R) -> Regedit, I navigated to HKEY_LOCAL_MACHINE/SYSTEM/ControlSet001/Services/Null.

The Registry "Start" was set to a value of 4... but the value should be 1.

I'm starting to question how that happened. I do recall at one point having to modify the registry to fix my RAM from allocating too much virtual memory, but I don't remember navigating to this particular location in Regedit to do so.

However, all this sounds a bit familiar when I was discovering that sourcetree wasn't installing properly, and it turned into a discovery that git simply wasn't working because it claimed "dev/null could not be found".

This all seems to link up with what the Squirrel process (or whatever the itch app uses to pull from a git repo) was having issues with.

Sorry for the confusion, but at least it's all fixed now.

and most importantly, thanks for giving the effort in helping me with this strange problem. 👍

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Amos7 years ago

Oh wow, kudos for finding out the source of the problem! Never seen that one before :) But I'll keep it in my book of weird bugs. Thanks for continuing to try & make it work, enjoy the app!

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chromewing7 years ago(+1)

I'm back with some very particularly interesting information on the matter.

I found out why this happened in the first place...

So this past week, after I changed Null's registry back to the defaults, I discovered an issue that's been happening a long time ago since I first got this alienware laptop. The computer will sometimes come to a crawl, which is totally unnatural, since it was pretty new at the time (and still is). I would check task manager to find that the memory was near 100%, System process taking up most of it, and causing the OS to occasionally freeze for a second, and resume again. Well, now it's been happening again, and naturally I look for a solution to the problem...

that same video I remember finding tells me to set Null's Start registry to 4. That's why this problem happened.

So on the one hand, I get my non-paged pool back to normal, tolerable levels, but I'm pretty sure that will now mess up dev/null for any git related work. Thankfully, I've only had to rely on Unity collab for any projects, but this is just.... weird. Windows 10 seems to straight up have an issue with this and to have to modify the registry to fix it just seems way off. It actually does remove the memory issue though, a long time after I didn't have anymore freezing, but if only there was a better solution than this. I don't really mind anymore now that I know what was happening, but long story short... Windows 10 has got some issues to fix 0.o

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chromewing7 years ago(+1)

Hmmm... maybe disregard all of this actually, it might be a mistake in setting Start from 1 to 4 in Null, when instead it should be set to 4 in "Ndu".

Apparently there's an issue with some alienware on windows 10 where if you got your pc with "killer ethernet" installed, it has memory leak issues in the non-paged pool. setting Ndu's Start value to 4 fixed all issues for me.

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