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Missing email notification about purchase

A topic by Morevna Project created Mar 06, 2020 Views: 514 Replies: 2
Viewing posts 1 to 3

Hi! I made a test purchase for one of my products and got  no email notification about the purchase.

In my settings email notifications are enabled -


Please help - what could be wrong here? I need notifications to properly process incoming purchases. Thank you!

(+1)

I could be wrong, but I believe the way the email notifications system works is that it doesn't send you an instant email when one of the listed things below happens. Instead, it waits just in case additional notifications pop up and then compiles them all together into a single email.

And if you view the notifications early on the site and clear them before the email is sent, you won't get the email, as the system believes you've already seen the notifcation and has no need to email you.

So waiting on the emails to process all your purchases may be a touch unreliable due to that.

If you wish to keep on top of, and properly process all the payments coming in, I would advise doing so through the payments screen: https://itch.io/dashboard/purchases

Since this gives you detailed information on all of the payments coming, from who, and when.

Thank you for detailed explanation! 

Then, are there any way to get notified about the sales via email/webhook or any other way? I need notifications very much.

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