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Cannot send bundle as gift [Possible Bug]

A topic by mulox created Jun 16, 2020 Views: 582 Replies: 5
Viewing posts 1 to 6
(1 edit)

For the huge bundle out there now, I bought 2 gifts the other day, plus one for myself.... no issues with those 3 purchases.

Today I bought 1 more gift, but on the last page (after you pay) where you enter the giftee's email, I click on submit and the page just sits there... I see the "working" spinner for 1 second or less and then nothing else happens.  Giftee does not have anything in her inbox either, what's the deal??  Sounds like a bug to me, please HELP!

https://twitter.com/JuliaPrad0_/status/1272701681248153607
Also, you might want to check if you were charged or not. 

Same here. Been charged for the copy and have the gift link in my email. Getting the same 1 second spinner with no confirmation.

I checked my credit card and I was charged.  So, you think it's better to contact them via Twitter, or support@itch.io

(+1)

I was having the same issue! I figured out that although the form says the "giver" section says it is optional, it expects between 1-128 characters. As soon as I filled in this section, the form worked. 

Thanks Stroonska, I actually was filling in the Giver field, so that was not it.  However, that got me thinking about the other optional field "Message to giftee" so I decided to try once more and put some text in the Message box and it went through this time!  Hope that helps others as well.

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