One of my best friends is a mortician, and I was really happy (and sometimes frustrated) with how on the nose this game was. Chad is a dick. (Don't think I didn't notice his use of Charlotte instead of Charlie) -- but it's very accurate, from what I understand, of the industry. I truly enjoyed reading the newsletters and learning more about his job and about grief and death in general.
I saved a screenshot of the unclaimed gentleman's funeral-- one of my clients passed away and remained unclaimed, but I could never take the ashes myself because his next of kin stopped speaking with the coroner. I never got to say goodbye because of that, as I understand it (and as my friend has checked in on a couple of times) he continues to sit on a shelf until the appropriate amount of time passes for the home to scatter his ashes. Getting to attend that funeral in game meant a lot to me, so thank you. (and fuck you Chad for calling him a cadaver >:0)
I also appreciate the respect to allow people to choose whether or not they want to handle the case involving (tw) suicide. I appreciate the game developers respect and consideration to their players.
TLDR: this is wonderful game, finished it in a couple of hours and kept trying to not liveblog what was going on to my friends but it was impossible not to.