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Can't install app due to missing .dll file

A topic by neamh created Jun 18, 2020 Views: 1,057 Replies: 7
Viewing posts 1 to 5
(+1)

Hello,

I encountered the problem that when I try to install itch app on Windows 10, the installer gives me the following error:

"Can't run code because libwinpthread-1.dll could not be found. Try to reinstall this programme to resolve the problem."

I don't want to download random dll libraries from the interwebs... does this problem maybe have a solution that would be reliable and safe? (Also, I tried with disabled antivirus, that didn't matter... probably not a huge surprise if you ask me).

Thank you for advice, have a nice day everyone!

(1 edit)

I also get this error.
Reproduction steps:

  • Download the installer from: https://itch.io/app
    (This gives itch-setup.exe with md5sum of 7850a1a24304c3e63738ff959877e30e )
  • Run on Windows 10.0.18363.900
  • Following dialog appears:

Dependency Walker shows the dependency:

EDIT: reported on github: https://github.com/itchio/itch-setup/issues/13

same here...

i just donload the missing file here : https://fr.dll-files.com/download/1e0d62c34ff2e649ebc5c372065732ee/libwinpthread...
And add it to C:/windows/sysWOW64 folder, and it works ;)


(syswow64 is for 64bit version of windows, if u got 32bit version, the folder is : system32)

I'm glad I'm not the only one experiencing this, although I don't wish for this to be happening to you all. :))

I really don't want to download random internet stuff and put it in my system folder, so I'll wait for the installer to be repaired... Also, my friend tried to install itch today as well - it worked for him just a while ago - and it had the exact same problem.

(1 edit) (+2)

Hey all,

Sorry for the trouble. This was a legitimate bug, and it only affected 32-bit versions of the installer, that’s what I didn’t catch it earlier.

I just released itch-setup v1.23.0, you can download it from https://itch.io/app as usual. Make sure you run the version you just downloaded, and not the other one you have on disk right now that doesn’t work!

(+1)

Hey Amos,

it works now! Thanks a bunch! :)

Thanks for reporting back!