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I don’t see any support tickets associated with your account. I recommend contacting us again. Please make sure you use the email address associated with the account to send an email to our support address that is posted here: https://itch.io/support

Hi, thank you for the reply. I had sent 3 separate emails using the same email address as my itch.io account, all to the same support address, but I will try again as per your advice. Thank you.