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Any way to change Tax Information or contact support? Emailed Support but have not received a ticket or reply.

A topic by H9O6 created Jul 07, 2024 Views: 387 Replies: 6
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Hello. I recently completed my Tax Information but need to make a change. I have contacted support using the same email address I have on file, but I have not received a ticket or reply. It has been over two weeks and I have emailed them again but still no reply. Is there a way to change Tax Information or to get in contact with support? Any help would be greatly appreciated.

Moderator

You checked your spam folder, right? I'm not sure what to do about e-mails, but you can retake the tax interview any time, in principle.

Thank you for your help. Yes, I've checked my spam/promotion folders but there is nothing from itch.io. How do I retake the tax interview? I don't see a button to retake interview on the Tax Information page.

Moderator

I'm not sure, sorry.

No worries, thank you for your help nonetheless!

Admin

I don’t see any support tickets associated with your account. I recommend contacting us again. Please make sure you use the email address associated with the account to send an email to our support address that is posted here: https://itch.io/support

Hi, thank you for the reply. I had sent 3 separate emails using the same email address as my itch.io account, all to the same support address, but I will try again as per your advice. Thank you.