I failed to read the description very thoroughly, and was rather enchanted with the idea of solving a puzzle that would change up the interlocutor's Eliza routine.
Reading the descriptions in my head, imitating a Scottish accent (well, as far as I could tell) honestly led to a couple of breakthroughs. Enough to get by with, which felt rather significant.
But no luck with the container on the shelves whose label is in 'sans serif font'.