Post by Laundry Bear Games in Reporting Bugs / Technical Issues

Viewing post in Reporting Bugs / Technical Issues

Hi hydnellum! Sorry you're having this issue. We've had it reported before but it's been fairly rare and for most people seems to go away by itself, which makes debugging it pretty difficult. Hopefully you can give us a hand in finding a permanent fix!

Could you let us know a few things to help us track it down?

What operating system and version are you on? If you are on Windows, are you running the 64bit or 32bit version?
Could you send us a log, if one was created? You can find log files for your operating system using the instructions at this link.
Do you have an audio device hooked up?
Is Steam running in the background?
Could you send us your save data, if any was generated? You can find it in your %AppData%/LocalLow/LaundryBear folder on Windows and in your ApplicationLibrary/com.laundrybear.moriticanstale folder on OSX.

Thanks for the help and hope you are having a wonderful end of the year!

peachikeen4 years ago

Hi, I'm also getting this issue! I'm on Windows 10, I've tried both versions of the game. I'm not getting a log or save data, I don't have an audio device hooked up (I even unplugged all of my USB ports, just in case my external fan or mouse were messing with something) and I made sure Steam wasn't running in the background.

I hope you and your team are staying safe and doing well!

hydnellum4 years ago

Hi,

1) I am running on 64-bit windows.

2) I might have find it, not sure, I'll paste it bellow here.

Initialize engine version: 2017.4.8f1 (5ab7f4878ef1)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1070 Ti (ID=0x1b82)
Vendor: NVIDIA
VRAM: 8079 MB
Driver: 26.21.14.4575
FMOD failed to initialize the output device, attempting to initialize the null output.

(Filename: Line: 1245)

Begin MonoManager ReloadAssembly
- Completed reload, in 0.026 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 0.554300 ms
Singleton of type LaundryBear.ManagerLocator is being created

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

[Steamworks.NET] SteamAPI_Init() failed. Refer to Valve's documentation or the comment above this line for more information.

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

SceneManager: True
SaveManager: False
Music: False
DemoManager: False
OverlayManager: False
DateManager: False
AnalyticsManager: False
PlatformManager: False
OrientationManager: False
SteamManager: False

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

FMOD Studio: Creating runtime system instance

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

SystemNotInitializedException: FMOD Studio initialization failed : Calling initialize : ERR_OUTPUT_INIT : Error initializing output device.
at FMODUnity.RuntimeManager.CheckInitResult (RESULT result, System.String cause) [0x00000] in <filename unknown>:0
at FMODUnity.RuntimeManager.Initialiase (Boolean forceNoNetwork) [0x00000] in <filename unknown>:0
at FMODUnity.RuntimeManager.get_Instance () [0x00000] in <filename unknown>:0

(Filename: Line: -1)

SceneManager: True
SaveManager: True
Music: False
DemoManager: False
OverlayManager: False
DateManager: False
AnalyticsManager: False
PlatformManager: False
OrientationManager: False
SteamManager: False

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Setting up 6 worker threads for Enlighten.
Thread -> id: 39a4 -> priority: 1
Thread -> id: 17ac -> priority: 1
Thread -> id: 2d74 -> priority: 1
Thread -> id: 2988 -> priority: 1
Thread -> id: b1c -> priority: 1
Thread -> id: 13c4 -> priority: 1

3) Yes I have both a speaker and a USB mic, I tried the game with both unplugged and received the same problem.

4) I've tried it with and without steam running and same result both times.

5) I could not find any save data.

Laundry Bear Games4 years ago

HI Hydnellum,

This appears to not be the itch version of the game. Would you be able to redownload the game via itch and let me know if the problem persists (and attach the output_log.txt if it does)?

- Andrew

itch.io

Viewing post in Reporting Bugs / Technical Issues