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Windows.

I downloaded it using itch.

I had just redownloaded the Windows version of Chapter 2 Update 1, using the link on itch.io, and it worked fine for me. Can you try and redownloading and relaunching?

I tried reinstalling and installing after uninstalling. The problem has not been solved, it may be some other special reason. Thank you for your patience and help.

Can you join our discord and send Pandaman a screenshot of your problem? It will help us with debug the issue.