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I just tried the link for the Crossgrade in my email and it says it couldn't find the page.  

Hi, the same happened to me, there must be a problem with the link

Please, try again now! We apologize for the inconvenience. It might be fixed now. If not, we'll generate another email with a brand new link!

Hi, thank you for fixing it. Unfortunately, I still can't access it! The link redirects me to the download page in the screenshot, but If I click on the claim button or on the asset title it says I don't have the permission.

Can you try again? We published the asset in a delisted form now. It should make you be able to claim it while preventing it from appearing on itch.io general search. if this does not work, we'll publish it entirely - we're refraining from doing so until we can finish the devlog detailing the update status, etc.

(+1)

I tried and it worked now, thank you!

Has the email been sent out to everyone? I got the initial one altering me to the whole change, but I haven't gotten the one with the key for the new product. 

Hi! Yes, we've sent the email a few days ago. Maybe it went to spam folders?
If you cannot locate the email, you can try to acess this link: Tiny Tales: Pixel 2D RPG Character Generator EX by Mega Tiles
On the very top of the page, you should be eligible to claim a free copy as long as you own the old character gen. Please let us know if this doesn't work, and we'll figure something out. Thanks!

That worked, thank you!  :D

Looking forward to trying out the new stuff!